Warranty Policy

shop.mountainbuggy.com warranty information

The Mountain Buggy Warranty  
All mountain buggy products are backed by a full, one-year warranty against material and workmanship defects.

How to Start a Warranty Claim
Call first before sending a product back for any reason. We solve many issues with advice or replacement parts. If it turns out to be a bit more serious, we'll advise you on how to proceed.

Up to one year after purchase a warranty claim may be completed online at www.mountainbuggy.com/warranty. At Mountain Buggy discretion products damaged due to workmanship or material defects will be repaired or replaced, free of charge. It is up to you to pay return shipping expenses. This replacement promise applies to product purchased through an authorised dealer or Mountain Buggy direct through this shop, accompanied by a dated proof of purchase, and the meeting of warranty condition compliance.

When Does the Warranty Not Apply?
Undocumented purchases: Items without a detailed and dated receipt/proof-of-purchase.
Hand-me-downs: Warranties are not transferable.
Modified product
Improperly maintained product.
Normal wear and tear, such as fading, fraying, or fatigue.
Improper use, including, but not limited to, disregard of instructions, leaving a child unattended, not using the safety harness, loading the product excessively, and subjecting the product to transport damage such as by stowage in a car trunk or airline handling. If you drop anything hard enough, it may break; that's not a defect.
Improper maintenance.
Products not purchased through an authorised Mountain Buggy retailer.
Issues not reported or product not returned until outside the one-year warranty. Please note that the warranty starts from the date of purchase, not the date of gifting or start of use.

Exclusions
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.

If you file a warranty claim outside of the country of purchase you will be charged fees by the local provider.

*Consumers my have extra rights in some countries or states.

Please note that tyres, inner tubes and foam grips are not covered by warranty, except for out of box instances of failure.

Consumers in Australia please note: The benefits to the consumer under our warranty are in addition to the rights and remedies afforded by the Australian Consumer Law in relation to the goods or services to which our warranty applies. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Andrew Marshall-Inman, 102-112 Daniel Street, Wellington, New Zealand (1800-888-586).