privacy policy

Mountain Buggy® privacy policy

Clause 1 - Overview

1.1    We respect the privacy and confidentiality of our customers and users of this website and acknowledge our obligations in relation to privacy.

1.2    We are authorised by customers and users of this website to collect, use, hold, disclose and reuse information about customers and users of this website for specific purposes.

1.3    We are authorised to disclose such information to our linked service providers for use for purposes connected to our business but not otherwise.

1.4    We store information about customers in a confidential way to avoid any unauthorised disclosure to any unauthorised person. Information is collected and held at the addresses listed in clause 8 of this Privacy Policy.

1.5    We may change this Privacy Policy from time to time.

Clause 2 - Collection of information

2.1    We collect information relating to customers and users of this website. We collect this information by a number of methods including:

(a) from retailers of our products

(b) using the Internet

(d) using telephone

(e) using facsimile

(f) using email.

2.2    We do not collect personal information about any individual person without the consent of that individual unless such information is publicly available, and only when the information is necessary for our business.

2.3    We collect personal information only by lawful and fair means and all information provided to us is provided voluntarily with individuals made aware of the reasons information is required.

2.4    We collect the name, address, contact details, age and may collect other personal information from our customers. We also keep a record of all of our commercial transactions with our customers. This information is required for the purpose of maintaining a database, communicating with customers, administering customer enquiries, conducting marketing campaigns and administering warranty claims either ourselves or through linked service providers.

2.5    We may occasionally conduct voluntary surveys to collect information about our customers. At the time of conducting such surveys we will obtain the necessary authority to collect, store and use personal information in accordance with privacy laws.

2.6    You may elect not to provide the information referred to in clauses 2.4 and 2.5. However, if you do so, the following consequences may occur:

(a) we may not be able to provide our products

(b) we may not be able to verify any warranty claim you may have

(c) your warranty may be void.

Clause 3 - Information held by Mountain Buggy®

3.1    You are eligible to gain access to and have the right to correct your personal information, by any of the following methods:

(a) by posting a message on our website

(b) by sending an email

(c) by telephoning

(d) by facsimile

(e) by sending a letter to the relevant address contained in clause 8.

3.2    You are eligible to view the information held about you by us and make representations and suggestions regarding the accuracy of that information.

3.3    Readily retrievable personal information about you will be made available to you free of charge.  Where you request details of your personal information and the information requested is not readily retrievable we may charge a reasonable fee for the cost of accessing or retrieving that information. Note that in terms of privacy laws, we are not required to provide access to personal information in certain situations, but if we refuse access, we will give you our reasons for doing so.

Clause 4 - Disclosure of information

4.1    We only provide information about our customers to linked service providers for the purposes set out in clause 2.4.

4.2    We will seek your consent before we disclose any personal information about you for purposes other than those expressed in clauses 1.3, 2.4, 2.5 and 4.1.

4.3    Where personal information is disclosed to linked service providers or other third parties, in accordance with this Privacy Policy, we shall use reasonable endeavours to ensure that such persons have in place, and undertake to comply with, a policy substantially similar to the terms of this Privacy Policy or as otherwise required by law from time to time.

Clause 5 - Accuracy of information

5.1    We will assume that all information that we collect about a customer or potential customer is accurate and up to date unless and until advised otherwise.

Clause 6 - Electronic communications – do we use cookies?

6.1    Where means of electronic communication are used, we use cookies in a limited manner when you visit our website. Cookies are not used by us to collect and store your personal information other than as stated in this clause.

6.2    A “cookie” is a small file that is downloaded from our website and stored on a text file on your hard drive. The information is made up of a string of letters and numbers which uniquely identifies your computer and any user name or password that you may have already registered on our website.

6.3    If at any time you do not wish to accept cookies or wish to delete existing cookies, you may manually configure your internet browser to refuse cookies or to delete existing cookies from your computer’s hard drive. However by refusing to accept or by deleting cookies, you may frustrate or hinder your access to or use of areas of our website.

Clause 7 - Security of your personal information

7.1    We take reasonable steps to protect any personal information held by us from misuse and loss and from unauthorised access, modification or disclosure, and will ensure that linked service providers do likewise where your personal information is disclosed by us to such service providers. Once your personal information is no longer needed, we take reasonable steps to destroy or permanently ensure that it cannot be used to identify you.

7.2    Electronic mail (Email) and the Internet or postal means of communication may not always be secure and it is possible that messages and information may not reach the intended recipient or are intercepted by unintended recipients. We cannot be held responsible for the security or confidentiality of any information sent to us by email or over the Internet, or by using postal means of communication.
 
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