Unless otherwise stated, orders placed for delivery within Europe (excluding the UK and Ireland) will be sent from our warehouse based in the Netherlands, normally with DPD and their local delivery partners. Any associated duty fees payable to customs at the border (for countries outside of the EU, for example) will be your responsibility to cover.

FLAT RATE Shipping Policy

1.    Delivery time frames: All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances, including customs delays at country borders. Your order will be sent from the Netherlands, estimated delivery time frames are as follows:

• the Netherlands: 2-4 business days 
• all other Western Europe countries: 5-8 business days
• East Europe countries and those outside of the EU: 7-10 business days                                                      
• UK & Ireland: 5-7 business days. Additional 2 business days for delivery to rural properties. 

2. Freight & handling (Shipping) charges:

Zone 1: Austria, Belgium, Germany, Luxembourg and Switzerland

Zone 2: Czech Republic, France, Italy, Lichtenstein, Monaco, Spain

Zone 3: Bosnia & Herezegovina, Bulgaria, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia

ROE: Albania, Andorra, Belarus, Channel Islands, Cyprus, Farroe Islands, Gibraltar, Greece, Greenland, Iceland, Macedonia, Malta, Moldova, Montenegro, Portugal, San Marino, Turkey, Ukraine, Vatican

3.    Payment Methods
We currently accept iDeal, bank transfer, direct debit, MasterCard, Maestro, Visa, Mister Cash, Giropay and SOFORTbanking in all European regions that pay in Euro and Great British Pound through MultiSafePay, our preferred online payment provider. We also accept payment through Paypal in all European regions, including Scandinavian countries that pay in crown.

Both MultiSafePay and Paypal offer ultra safe & secure payment options, you will be directed to their respective websites to enter your payment details at checkout.  

4.    Shipping: Mountain Buggy online will ship throughout the world, except for the African continent (due to prohibitive freight charges). Please note that Mountain Buggy takes no responsibility for the payment of customs duties, import and other such taxes or levies as the freighted product may attract. Payment of such fees remains the responsibility of the purchaser.