Returns & refunds
product registration, your warranty & right of return policy
Items purchased from mountainbuggy.com may be returned to the respective warehouse for a full refund of the cost of the item if returned unused, in their original packaging and in saleable condition (at the full discretion of our global warehouse teams). The cost of the item will be refunded to your account once the return has been received, no associated freight fees will be refunded. If you are returning your product within the cooling off period, the full cost of the product and freight paid will be refunded to you, however the freight cost associated with returning the product to us will not be refunded.
how to return a product
Register your return online. Once your request has been received we will be in touch with instructions and address details for your local warehouse, usually within 2 business days.
All of our products are warranted for one year from date of purchase against defects in material and workmanship.
If we agree that the product has such a defect, we will repair or replace it (at our sole discretion) free of charge for you.
A repair may mean we will send you a repair kit or components which you can fit yourself. Don't worry - we’ll only ask you to do it if it’s easy!
Modifying a product invalidates the warranty.
The warranty is ‘return to base’ and not a free in home service. This means you'll need to return the product to us for service, at your cost.
what is not covered under warranty?
Our warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear (including cuts and tears), child outgrowing product, not following instructions, transportation damage (including airline or freight), lack of maintenance, negligence, fading, tyre punctures or corrosion as a result of environmental conditions.
If your product is outside the warranty period or terms, we will happily repair your product for a reasonable charge.
Any loss, consequential loss or damage to any person or property directly or indirectly as a result of using product is, expressly excluded.
The warranty is only valid in your country of purchase (as product specifications differ country to country, we may not have the product or parts).
Please note that tyres may mark certain floors or coverings, so take care when indoors or storing for longer periods. Care for your products with regular cleaning, and keep dry to avoid corrosion or mould.
We know how exciting new products can be, but amidst all the buzz don't forget to register your product with us.
Registration fast tracks the process if you need to make a claim, lets you know sooner if there is a product recall or product safety upgrade in future. When you register here within 30 days of purchase, we give you a 2 year warranty. And we’ll ping you with offers and news, unless you ask us to not to, :) such as the option to purchase an extended warranty.
You’ll also get information and news from us, which we’ll try to make really relevant to you, to help you escape nursery jail and live your life without limit.
You can extend the warranty stated above, with the same policy terms, for an additional one year by purchasing the extended warranty option within 30 days of purchase through registering your product.
cooling off period (for extended warranty only)
If an extended warranty has been purchased; you may contact us within 5 days of purchase, for a refund of the extended warranty. The cost of the item will be returned to you in the same manner of your payment. Consumers in some regions may also have other rights under relevant local law.
File details of your return here . Thereafter, we will be in touch with instructions and address details for your local warehouse.
what we need from you
All claims must be accompanied by a sales receipt to verify the date and place of purchase. Only the original owner is covered by this warranty.
who do I contact?
If you wish to make a warranty claim, please do so here .